Refund policy

Return & Refund Policy

1. 7-Day Return Window
    Customers can request a return within 7 days of receiving the product.
2. Eligible Returns
    Returns are accepted if the product is:
    * Damaged on arrival
    * Defective or not working
    * The wrong product was delivered
    * Significantly different from the product description
3. Product Condition
    Products should be unused and returned in their original condition and packaging where applicable.
4. Proof of Damage/Defect
    Customers may be required to provide clear photos or videos of damaged, defective, or incorrect products.
5. Return Request
    Customers must contact DropXDeals with their order number, reason for return, and supporting photos/videos.
6. Return Shipping
    For damaged, defective, or incorrect products, DropXDeals will determine the appropriate return-shipping arrangement. For other eligible returns, the customer may be responsible for return shipping.
7. Refund
    Once the returned product is received and inspected, approved refunds will be issued to the original payment method, subject to payment-provider processing times.
8. Non-Returnable Products
    Products specifically identified as non-returnable or final-sale items cannot be returned, except where required by applicable law.
9. Order Cancellation
    Customers can request cancellation within 15 minutes of placing an order, provided the order has not already been fulfilled.
10. Refund for Undelivered Orders
    If an order is confirmed as lost or undeliverable and cannot be resolved through delivery, DropXDeals will review the case and provide an appropriate resolution.
11. No Refund for Customer-Caused Damage
    Returns/refunds may not be accepted where damage results from misuse, improper handling, or normal wear and tear.
12. Contact Us
    Customers can contact DropXDeals Customer Support to start a return or refund request.